Oversee the provision of phone based high quality contact center services. This involves identifying the callers' needs, developing a plan, and following up with callers and community partners to promote successful outcomes. Respond quickly and effectively with a resolution to issues escalated by Veteran Care Navigators. Monitors the caseloads of the Veteran Care Navigato

Administrative support to include calendar management, meeting notes, presentation development, travel arrangements, credit card reconciliation, expense reports and other duties as assigned. Acting as the point of contact for internal and external clients Liaise with executive and senior administrative assistants to handle requests and queries from senior managers Managin

Provide phone based high quality confidential information, referral, and advocacy for health and social services. This involves identifying the callers' needs, developing a plan, connecting them to appropriate community resources, and following up with callers and community partners to ensure successful outcomes. Document unmet needs to assist in the identification of gap

Administrative support to include calendar management, meeting notes, presentation development, travel arrangements, credit card reconciliation, expense reports and other duties as assigned. Acting as the point of contact for internal and external clients Liaise with executive and senior administrative assistants to handle requests and queries from senior managers Managin

Provides oversite and support to other staff as needed to ensure timely response to dispatch requests including extensive caseload monitoring to assure timely dispatch Update daily/weekly schedules at the beginning of your shift on front end and back end daily to ensure they are correct and contact mt's to ensure current availability and phone numbers. Responsible for ens

Partner with leadership to ensure scheduling meets business needs (call volume and coverage). Maintain master, weekly and supervisor schedules; manage daily schedule adjustments; contact staff as necessary to fill open shifts; keep supervisors informed of schedule changes. Coordinate the review and approval of time off requests with the appropriate supervisor. Coordinate

Maintain financial records by analyzing balance sheets and general ledger accounts. Reconcile bank statement and cash accounts. Carry out month end, quarter end, and year end closing procedures. Record and maintain all fixed assets in accounting system. Maintain General Ledger through the preparation and posting of journal entries. Analyze and record revenues as well as a

Promotes excellent customer experience with individuals and families. Using their own personal experience and engaging with individuals served to establish a collaborative relationship by conveying respect for the person, acceptance, and a non judgmental attitude. Serves as a role model and advocates for individuals in communicating their preferences and needs. Helps the

Conduct clinical oversight and administrative supervision as delegated by the Director of Clinical Services in our 24/7/365 Contact Center. Use appropriate methods and a flexible interpersonal style to help coach others provide timely guidance and feedback services. Assist in the development, review, and update of crisis services and clinical policies responsible for cris

Respond to incoming contacts and requests for crisis and healthcare services across all contracts within scope of employee work; completes outbound calls, emails, text or chat to effectively coordinate care and resolve crisis situations; operate with accuracy, compassion, and efficiency. Demonstrate effective engagement skills; inspire hope and promote recovery and resili