Ambulatory Operations Support Services Manager
Baltimore, MD 
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Job Description

General Summary of Position
Provides analytical, project management and operations support to service line. Collaborates with management team and key stakeholders to enhance the efficiency of the service line.


Primary Duties and Responsibilities

  • Assists in tracking and coordinating capital project requests, including budget oversight and invoice and purchase management. Serves as liaison to assure all capital project requests are entered, tracked and implemented in accordance with organizational timelines.
  • Reconciles INR report. Communicates with requisitioner and Supply Chain. Compiles data and updates report.
  • Provides support to priorities in Annual Operating Plan and special projects.
  • Develops project plan and associated communication documents.
  • Directs and manages project development from beginning to end. Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
  • Leads project meetings as directed.
  • Effectively communicates project expectations to team members and stakeholders in a timely and clear fashion. Acts as liaison with stakeholders on an ongoing basis.
  • Develops and maintains special reports as requested.
  • Serves as Emergency Preparedness Coordinator for MMG on system level committee. Attends Emergency Preparedness meetings. Coordinates and participates in policy development and EP planning initiatives and activities.
  • Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings, serves on committees, and represent the department in community outreach efforts as appropriate.
  • Coordinates all provider and special mailings, including Medicare Wellness, new site acquisitions, new/departing provider announcements and office opening/closing announcements. Coordinates between mail house, operational lead, marketing and print ship. Coordinate invoice processing and postage escrow account.
  • Creates and maintains meeting schedules including scheduling of conference rooms, catering and meeting invitations.
  • Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Complies with governmental and accreditation regulations.
  • Provides administrative support to AVP of Operations.


    • Minimum Qualifications
    Education

    • Bachelor's degree Business/Health Administration or related field preferred.

    Experience

    • 3-4 years Experience in a health care setting; preferably providing project management and high-level administrative support to executives required.

    Knowledge, Skills, and Abilities

    • Demonstrated organizational, problem solving, interpersonal, verbal and written communication skills. Ability to manage multiple priorities efficiently and complete all assigned tasks in an effective manner. Ability to interact with a variety of constituents throughout the organization from staff level to executive management. Driven to deliver excellence in all areas of responsibilities to assure accuracy, clarity and completion of work. Process oriented and customer service focused. Highly organized with problem solving abilities. Team player.


    Why MedStar Health?
    At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:

    • Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
    • Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
    • Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
    • More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.

    About MedStar Health
    MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.

    MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.

     

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    Job Summary
    Company
    MedStar Health
    Start Date
    As soon as possible
    Employment Term and Type
    Regular, Full Time
    Required Education
    Bachelor's Degree
    Required Experience
    3 to 4 years
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