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Student Services Analyst (Two Positions)
Tempe, AZ
Job Description
Student Services Analyst (Two Positions)
Job ID: 319904
Location: Rio Salado Community College
Full/Part Time:
Regular/Temporary: Regular
Hiring Salary Range
$50,617.00 - $65,801.50/annually, DOE
Grade
114
Work Schedule
The standard work schedule will be Monday - Friday 8:00 AM - 5:00 PM during Non-Peak Enrollment, Monday - Thursday 9:00 AM - 6:00 PM and Friday 8:00 AM - 5:00 PM during Peak Enrollment.
This position offers remote work allowing employees a combination of onsite and work from home options. The expected remote work schedule for this position is will be determined by the needs of the department.
Work Calendar
12 Months
Maricopa Summary
Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?
Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?
Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!
About Us
- Many of our campuses have received grant awards through the to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
- Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
- One of the largest community college systems in the country
- 2020 Healthy Arizona Worksites Program recipient
- Named 19th Best Employer for Women by Forbes
- 2019 No. 42 in Arizona's Best Employers
Benefits
The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.
- 20 paid observed holidays
- ) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
- Paid vacation, sick, and personal time
- Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
- Annual professional development growth funding
- Tuition reimbursement for employees and dependents
- Flexible work schedules
- Maricopa Employee Health & Wellness Program:
- Sight-On-Site Eye Care Services
- Diabetes Empowerment Education Program
- Mobile On-site Mammography Screenings
- Employee Assistance Program (EAP)
- Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more
- Pre-Retirement Events
- (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).
- 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)
Job Summary
Rio Salado College is seeking a dynamic Student Services Analyst to join our Financial Aid Department. This role entails conducting independent research, evaluation, and analysis of Title IV, Campus-Based Aid, and Scholarship programs, necessitating a strong grasp of federal and state regulations. The Analyst will oversee the reconciliation of various financial programs, tackle complex issues, and lead project teams while supervising staff. Additionally, they will serve as a subject matter expert, providing comprehensive support for Financial Aid Compliance and Title IV funding. The Analyst must excel in meeting deadlines, managing multiple projects with precision, and offering exceptional customer service to both internal and external stakeholders. This position will also actively participate in recruitment events and other campus activities. Overall, the Analyst will play a pivotal role in ensuring the smooth operation of the financial aid office, offering guidance and support to colleagues and students.
Essential Functions
30% - Coordinates and administers the Financial Aid office's adherence to State, Federal, and Institutional regulations, and guidelines as appropriate. Performs needs analysis and packages all forms of financial aid in accordance with Federal, State, and institutional regulations and policies. Maintains current knowledge of Federal Title IV regulations, state rules, and institutional policies pertaining to financial aid program requirements criteria to evaluate and determine eligibility; and/or evaluates policy to determine and ensure program Coordinates compliance. projects and office workflow. Evaluates processes and procedures and performs yearly regulatory updates as needed. Performs program outreach, recruitment, and retention activities. Designs, develops, maintains, and delivers program resource information, presentations. Prepares and reviews reports to identify inconsistencies or trends.
25% - Works with the Student Information System (PeopleSoft/Oracle), companion systems, which support the college with a focus on financial aid program management, scholarships, student communication and verification (document imaging, student forms, National Student Loan Data System (NSLDS), Common Origination and Disbursement (COD) and other locally developed and commercial software tools, etc. Processes special and unusual circumstance requests, using professional judgment and adhering to Federal Regulations to determine the impact on a students' financial aid eligibility. Provides oversight of financial aid processes utilizing Student Information System (SIS). Reviews program requirements criteria to evaluate and determine eligibility; and evaluates policy to determine and ensure program compliance. Performs quality control and maintains records of multiple work performed within the financial aid office and assists in the continued development and implementation of office policies and procedures. Coordinates and participates in SIS testing. Participates in yearly roll-over process.
20% - Provides oversight of financial aid program administration and performs Title IV reconciliation of federal, state, and scholarship programs. Provides program and policy advisement on financial aid processes to students and parents, discusses problems with appropriate administrators or professional staff persons, and seeks solutions within the framework of established policies and guidelines as appropriate. Counsel students and families about available financial aid, scholarships, and general student eligibility criteria. Serves as a contact for staff regarding student escalations. Assists and supports the training of staff, and temporary employees.
15% - Researches, analyzes, and interprets federal and state regulations and responds to inquiring detailed knowledge of regulations and policies. Supervises, schedules (including absence/time and labor functions) and performs evaluations of non-exempt staff.
10% - Collaborates with other departments to support student success, recruitment, retention, and degree completion. Assists the Manager and Director with analyzing Financial Aid reports and data. Recommends and assists with process improvements and team efficiencies, and partners with other departments to improve operational effectiveness. Provides leadership on committees, and participation in student and enrollment-related activities as needed. Reconciles and/or monitors student awards and award adjustments. Participates in and/or acts on student appeals. Performs other duties as assigned.
Minimum Qualifications
Bachelor's Degree from a regionally accredited institution and two (2) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.
OR
Associate's Degree from a regionally accredited institution and four (4) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.
OR
High School Diploma/GED and six (6) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.
Desired Qualifications
A. Five (5) or more years of financial aid experience in coordinating, administering, planning, or Title IV aid, evaluating scholarships or related programs in Higher Education.
B. Five (5) or more years of experience in the administration of Federal Title IV financial aid programs
C. Experience with administration of institutional grants and scholarships
D. Experience in planning, organizing, and coordinating activities, workshops, and conducting presentations
E. Five (5) or more years' experience utilizing internal/external databases such as PeopleSoft (SIS), National Student Loan Data System (NSLDS), Common Origination and Disbursement (COD) and Central Processing System (CPS)
F. Experience using a computer software or web-based technology in the delivery of programs and services, Financial Management Systems (FMS), Microsoft Excel, Microsoft Word, Microsoft PowerPoint or other online scholarship software
G. Experience in the daily, monthly and end of year reconciliation of Title IV funds, campus based-aid and scholarship programs
Special Working Conditions
May participate in a hybrid work schedule (working from home and office).
How to Apply
Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application.
Additional materials will not be accepted after the job posting has closed.
Missing materials or incomplete employment history will not be considered.
Please ensure your materials clearly provide the following information.
- Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
- Indicate whether former or current employment is Full-Time or;
- Part-Time employment (must include number of hours worked)
- Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
- Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.
Posting Close Date
Open until filled
First Review April 29th, 2024
Applications received after the review date may not be screened
EEO, Title IX, & Clery Act
Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.
Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."
The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. Rio Salado College's Title IX/504 Coordinator is O.Tafari Osayande, , 480-517-8196.
The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.
To apply, visit
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Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
2 years
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