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Student Services Specialist
Tempe, AZ
Job Description
Student Services Specialist
Job ID: 319944
Location: District Support Services Cntr
Full/Part Time: Full Time
Regular/Temporary: Regular
Salary Range
$18.48 - $23.12/hourly, DOE
Grade
109
Work Schedule
Monday - Friday, 8am - 5pm
Summer Hours: Monday - Thursday, 7am-6pm
Work Calendar
12 Months
Maricopa Summary
Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?
Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?
Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!
About Us
- Many of our campuses have received grant awards through the to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
- Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
- One of the largest community college systems in the country
- 2020 Healthy Arizona Worksites Program recipient
- Named 19th Best Employer for Women by Forbes
- 2019 No. 42 in Arizona's Best Employers
Benefits
The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.
- 20 paid observed holidays
- ) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
- Paid vacation, sick, and personal time
- Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
- Annual professional development growth funding
- Tuition reimbursement for employees and dependents
- Flexible work schedules
- Maricopa Employee Health & Wellness Program:
- Sight-On-Site Eye Care Services
- Diabetes Empowerment Education Program
- Mobile On-site Mammography Screenings
- Employee Assistance Program (EAP)
- Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more
- Pre-Retirement Events
- (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).
- 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)
Job Summary
This position is primarily responsible for coordinating financial aid outreach programs in the community, and high schools and coordinating efforts with the ten Maricopa colleges. This position will assist in increasing awareness of the Free Application for Federal Student Aid (FAFSA) financial aid application, deadlines, and its related processes. Additionally, this will work on the development, implementation, assessment, and delivery of district-wide initiatives related to process improvements in financial aid. This position provides customer service and communications for a diverse population of students, campus financial aid representatives, as well as, Financial Aid Answer Center representatives. Candidates should have strong written and verbal communication skills. A successful candidate will have a high level of attention to detail and be a self-motivated team player with the ability to work with minimal supervision.
Essential Functions
25% - Manages the District Wide Scholarship tool including screening new opportunities, granting security, and partnership with the colleges to post and maintain scholarship opportunities.
25% - Participates in and delivers financial aid awareness programming by providing with community based organizations, high school students, parents and high school personnel. Working in partnership with college financial aid, community partners, and district student affairs departments to deliver financial aid outreach initiatives.
25% - Collect, organize and analyze data, related to district wide financial aid initiatives, in order to determine the effectiveness and opportunities with a primary focus on improved student experience and financial aid workflow across the district
15% - perform technically complex financial aid processing, prepare reports and maintain records
10% - Works collaboratively in small groups to develop and enhance various processes related to District Financial Aid Operations.
Minimum Qualifications
Associate's Degree from a regionally accredited institution, and one (1) year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs. Consideration will also be given to those who have experience in other financial industries or outreach experience.
OR
High School Diploma or GED and three (3) years full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs. Consideration will also be given to those who have experience in other financial industries or outreach experience.
Desired Qualifications
A. Bilingual in English and Spanish
B. Two (2) or more years of recent experience working in a financial aid office within a postsecondary institution with knowledge of Federal and State aid regulations, programs, compliance issues, policies and student financial aid guidelines.
C. Two (2) or more years' experience working with traditional and/or non-traditional college-bound students in a community, high school, and/or college/university setting
D. Experience providing quality customer services.
E. Skilled in facilitating outreach events.
F. Experience establishing relationships and working collaboratively with other departments, as detailed in the application materials
G. Effective written communication skills and interpersonal skills, as showcased in submitted application materials.
Special Working Conditions
Hours of operation 7:00 AM - 7:00 PM, varied schedules within these hours.
May be required to sit for a long period of time; viewing a computer monitor
May be required to lift or carry up to 25 lbs
May be required to work evenings and weekends
Must be in good standing with the Department of Education as it relates to Federal Financial Aid.
May be required to work on site or at home. Technology (computer, monitors, mouse, keyboard, etc.) will be provided for work from home, but the candidate must have reliable internet. Other workspace requirements (desks, chairs, etc.) are not provided by the Maricopa Community Colleges. The candidate must have a private remote workspace.
How to Apply
Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.
Additional materials will not be accepted after the job posting has closed.
Missing materials or incomplete employment history will not be considered.
Please ensure your materials clearly provide the following information.
- Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
- Indicate whether former or current employment is Full-Time or;
- Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
- Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
- Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.
Posting Close Date
Apply on or before May 5, 2024 to be considered.
EEO, Title IX, & Clery Act
Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.
Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."
The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.
The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.
To apply, visit
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Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
1 year
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