WHAT WE CAN OFFER YOU:

• Estimated Salary: $84,500 - $110,000, plus annual bonus opportunity
• , 401(k) plan with a 2% company contribution and 6% company match.
• Regular associates working 40 hours a week can earn up to 15 days of vacation each year.
• Regular associates receive 11 paid holidays in 2024, which includes 2 floating holidays that are added to your prorated personal time to be used at your discretion.
• Regular associates are provided sick leave through the use of personal time. Associates working 40 hours a week can receive up to 40 hours of personal time in 2024, which is prorated based on the start date. Additionally you will receive two floating holidays in 2024 by way of personal time that may be used at your discretion.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU'LL DO:

• Manage accounts, including external Broker and client-customer relationships, to ensure the scope and quality of services are met, proactively contributing to key client retention goals.
• Consult with internal partners and external clients/brokers regarding their plan needs by providing direction and suggestions on product development, service upgrades, and enhancement activities based on industry demands.
• Provide quality service by investigating and resolving customer issues, creating customer-specific improvement action plans, and eliminating operating complications that occur in or between third parties or internal departments.
• Participate in the development of marketing and communication materials, programs, and presentations, which improve the marketability of the Group products and services.
• Lead presentations, ongoing client review meetings, online web capabilities demos, and broker meetings as needed, in conjunction with Group Office.

WHAT YOU'LL BRING:

• 5+ years of group benefits/ancillary experience
• Extensive and successful account management & client service experience in the Group Insurance marketplace, and proficiency in comprehending contracts, plan documents, and enrollment documents.
• You provide quality and thorough customer service by investigating key account service complaints and coordinating responses to customer questions and concerns.
• Experience creating individualized action plans and recommendations to improve process flow and customer satisfaction.
• Experienced in researching and resolving complex issues, conceptually thinking beyond existing barriers, methods, and practices and utilizing sound and independent judgment.
• Ability to travel up to 50% and a valid driver's license.
• You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Ability to work at our office located in Charlotte, NC in a hybrid environment.

We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!

If you have questions about your application or the , email our Talent Acquisition area at . Please allow at least one week from time of applying if you are checking on the status.