McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Job Title: SOM - Senior Director of Operations - McKesson Connect

Work Location: Irving, TX /Alpharetta, GA / Richmond, VA / Columbus, OH / The Woodlands, TX

Current Need: McKesson operates the 3rd largest eCommerce system in the world - McKesson Connect. We are looking for a seasoned operations professional to help mature and transform our eCommerce operations to world class level. The successful candidate will have the perfect blend of an operations mindset, IT service management expertise, in depth knowledge of software development, strong leadership skills, a keen attention to detail, and the ability to collaborate effectively with cross-functional teams to deliver and support innovative digital solutions. This role will be responsible for developing and implementing strategies to optimize operational efficiency, ensure compliance with regulatory requirements, and maintain high standards of governance.

Position Description

• Develop and implement operational strategies to streamline processes, reduce costs, and enhance overall efficiency.
• Establish and enforce governance policies and procedures to ensure compliance with regulatory standards and industry best practices. Govern our external partners.
• Identify and actively close gaps in real-time monitoring and monitoring response.
• Identify aging technology elements and create and replace these elements with modern technology
• Lead cross-functional teams to drive continuous improvement initiatives and operational excellence throughout the organization.
• Oversee reporting and analytics initiatives, including the development of key performance indicators (KPIs) and metrics to track progress and identify areas for improvement.
• Collaborate with departmental leaders to develop and maintain operational budgets, forecasts, and resource allocation plans.
• Conduct regular audits and assessments to evaluate the effectiveness of operational processes, governance frameworks, and reporting systems.
• Provide guidance and support to departmental leaders on operational, governance, reporting, and analytics-related issues.
• Stay informed about industry trends, regulatory changes, and emerging best practices related to operations, governance, reporting, and analytics.
• Foster a culture of accountability, transparency, and compliance within the organization.
• Prepare and present reports, presentations, and recommendations to senior leadership and stakeholders.

Minimum Requirements

• 13+ years of experience delivering and supporting high-quality, reliable technology services
• 6+ years in a leadership role

Critical Skills

• Proven record of success running IT Service Management in an ITIL operating model. ITIL foundation certification required. ITIL intermediate and advanced certifications preferred.
• Solid background in cloud architecture, microservices, and modern architecture for eCommerce systems
• Knowledge of software engineering best practices
• Experience developing and implementing operational strategies that drive measurable results
• Strong understanding of regulatory requirements and governance principles
• Excellent leadership, communication, and interpersonal skills
• Ability to work effectively in a fast-paced, dynamic environment and lead cross-functional teams to achieve common goals
• Detail-oriented with strong analytical and problem-solving abilities
• Ability to successfully influence up, down, and across organizations to drive operational excellence

Additional Knowledge & Skills

• Knowledge of and experience in the Healthcare industry is a plus.
• Highly organized and detail-oriented with respect to documentation.
• Exceptional verbal and written communication competency.
• Excellent critical thinking and diagnostic aptitude.
• High capacity to manage multiple priorities.
• Exhibit a strong sense of urgency and ownership for task/project completion.
• Strong leadership skills that inspire team confidence and respect while motivating team members in a creative and effective manner.
• Experience in managing and working with distributed team members.
• Desire for achieving excellence in customer satisfaction, process and product quality and reliability.

Education

• 4-year degree in computer science or related field or equivalent experience

Physical Requirements

• General office demands

Physical Requirements: General Office Demands

Must be authorized to work in the US. Sponsorship is not available for this position.

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That's why we have a Total Rewards package that includes comprehensive benefits to supportphysical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to . Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!