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Student Services Analyst (Peer Success Coach Program)
Glendale, AZ
Job Description
Student Services Analyst (Peer Success Coach Program)
Job ID: 319850
Location: Glendale Community College
Full/Part Time: Full Time
Regular/Temporary: Regular
Salary Range
$50,617.00 - $65,801.50/annually, DOE
Grade
114
Work Schedule
Monday - Friday, 8am - 5pm; some evenings and weekends may be required
Summer Hours: Monday - Thursday, 7am-6pm
Work Calendar
12 Months
Maricopa Summary
Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?
Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?
Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!
About Us
What's Currently Happening at Maricopa
- Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
- Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
- One of the largest community college systems in the country
- 2020 Healthy Arizona Worksites Program recipient
- Named 19th Best Employer for Women by Forbes
- 2019 No. 42 in Arizona's Best Employers
Benefits
The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.
Benefits & Perks Options:
- 20 paid observed holidays
- Arizona State Retirement System (ASRS) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
- Paid vacation, sick, and personal time
- Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
- Annual professional development growth funding
- Tuition reimbursement for employees and dependents
- Flexible work schedules
- Maricopa Employee Health & Wellness Program:
- Sight-On-Site Eye Care Services
- Diabetes Empowerment Education Program
- Mobile On-site Mammography Screenings
- Employee Assistance Program (EAP)
- Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more
- Pre-Retirement Events
- Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).
- 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)
Job Summary
The Student Service Analyst is responsible for coordinating, planning, and directing the Peer Success Coach program. The Peer Success Coach program is designed to support students holistically by increasing engagement through connection to opportunities and resources, facilitating referrals to college personnel and community organizations in response to basic and academic needs, and coaching in areas of academic success, time management and self advocacy to increase the achievement of short term and long term goals. The Analyst will recruit, hire, supervise, and facilitate training for peer success coaches (part-time temporary workers). Use research-based assessment tools to identify themes of student needs, barriers to success and potential areas for improvement. Responsibilities include establishing strong relationships with GCC Support Services and supporting aspects of basic needs and the system of care at GCC.
Essential Functions
50% - Recruit, hire, supervise, coach, monitor academic progress, and facilitate training for peer success coaches
20% - Partner with various GCC departments and programs for student support. Plan and Manage outreach campaigns throughout the year to support the advising department, college and other student services departments and establish strong relationships with GCC Support Services to increase utilization of support services and engagement with events, activities and opportunities.
15% - Support aspects of Basic Needs and the System of Care at GCC including facilitating coverage and stocking of the pantry, and administering Student Emergency Funds and other funding opportunities, and performs other duties as assigned.
10% - Collects and analyzes student data and utilizes research-based assessment tools to identify themes of student needs, barriers to success and potential areas for improvement. Assessments include:
- Student Readiness
- Fall to Spring Retention
- Sense of Belonging
- Self-Efficacy
- Satisfaction
- Engagement
5% - Facilitate the creation of Program Literature, student communications and campus specific messaging directing students to both internal and external support services or resources.
Minimum Qualifications
Bachelor's Degree from a regionally accredited institution and two years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.
OR
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.
Desired Qualifications
A. Experience in leading the work of student employees.
B. Experience in developing and/or maintaining partnerships in the workplace.
C. Experience working with diverse student populations as it relates to non-traditional learners, first-generation, low-income, and other marginalized communities in higher education.
D. Experience preparing analytical reports using data collection and/or analysis to inform progress on programmatic outcomes.
E. Experience using technology to support academic advising, student success, student learning, and/or career advising, with Customer Relationship Management (CRM) systems, databases, and/or student information systems.
F. Experience with supporting aspects of basic needs.
G. Experience in student messaging and/or communicating program benefits.
Special Working Conditions
- Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving: http://www.maricopa.edu/legal/rmi/vehicle.htm#requirements
- Travel to campus during interview/selection process will be at candidate's own expense
- May be required to travel or be assigned to all MCCCD locations
- May require numerous evenings or weekends
- May require prolonged periods of viewing a computer screen
- May be required to lift or carry up to 25 lbs
How to Apply
Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.
Additional materials will not be accepted after the job posting has closed.
Missing materials or incomplete employment history will not be considered.
Please ensure your materials clearly provide the following information.
- Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
- Indicate whether former or current employment is Full-Time or;
- Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
- Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
- Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.
Posting Close Date
Open until filled. First Review date April 17, 2024. Applications received after the review date may not be screened.
EEO, Title IX, & Clery Act
Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.
Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."
The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.
The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.
To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=319850&PostingSeq=1
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Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
2+ years
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