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Customer Service Representative
Brea, CA
Job Description
Description
A Customer Service Representative job in Brea, CA is available through Acara Solutions. This is a Temporary onsite role.
The Candidate will be responsible for processing all order types and determining requirements, answering inquiries, solving problems,
fulfilling requests, and maintaining current & accurate account information. Qualified candidates will have experience in customer service
and will want to take ownership of their tasks. The pay for this role is $23.00 per hr.
Customer Service Representative job responsibilities include:
- Handles daily call volume and order processing
- Ensures that customer information is current and accurate
- Commits to meeting individual agent goals
- Contributes to overall KPI targets
- Resolves problems by clarifying issues, researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems
- Understand the big picture and how this role significantly impacts the overall business
- Makes good business decisions with little direction
- Participates in special assignments/projects when directed by management
- Collaborate with field sales, accounting, planning, technical support, marketing, warehouse, training & education, and return department
- Responsible for technical support and answering inquiries, case creation in the CRM
- Solving problems and fulfilling requests
- Basic understanding of Nobel Biocare products
- Ability to multi-task in a fast-paced environment
- Taking ownership of their tasks
- Any other task assigned by the supervisor or management
- 1st Shift 8:30 am- 5 pm
- Schedule includes occasional weekends based on the department's needs
Job Requirements
Required Skills / Qualifications:
- High School Diploma or GED Required
- At least two (2) years of work experience in a customer support environment
- Good verbal and written communication skills
- Proficient in MS Office
- Be an active listener to and for our customers
- Maintain composure with little supervision
- Provide a positive attitude and a team player
- English proficiency
Preferred Skills :
- Experience with Microsoft Office, SAP, Salesforce.com (CRM systems)
- Medical Device/Dental Implant product knowledge
- Microsoft Office, SAP, and Salesforce.com (CSRM system)
- Medical Device/Dental Implant product knowledge, a plus
- Dental software experience, (3shape, Exocad, DTX) a plus
- Knowledge of Restorative and Surgical Implant Dentistry
- Associate or BA Degree
If you are interested in this Customer Service Representative (Onsite) job in Brea, CA,
then please click APPLY NOW. For other opportunities available at Acara Solutions go to
If you have questions about the please contact Lanee' Davis,
(949) 600-0313
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
Aleron companies; Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Viaduct, and Aleron's strategic partner, SDI are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
2 years
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