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Job Summary

Responsible for managing and coordinating NGA (National Geospatial Agency) Gila Bend secure records storage, digital transformation, and facilities programs. Facility and equipment maintenance and repair in support of agency operation; actively manages and maintains assets and databases. Effectively oversees contract operations; consistently ensures compliance with contractual obligations; protects agency products and interests. Manages and implements records storage and product scanning policies and activities, standards, guidelines, and procedures. Independently performs all site RMP requirements, checks quality, and corrects scanning quality issues.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Independently performs all site RMP tasks in accordance with Performance Work Statement (PWS). Plans, directs, and prioritizes multiple projects and tasks to meet the goals of the records management program, and other deadlines as they arise.

• Responsible for all aspects of digesting process, Data Transfer Functions, Retrieval, Sorting, Cataloging, Digitizing, Editing and Archiving the digital files and hardcopy source products including geodetic records, topographic maps, nautical and aeronautical charts, and bathymetric survey/sounding sheets.

• Works closely with the customer records management leads to determine the most effective and efficient solutions for digitization i.e., NARA standards. Perform and manage the process of digitizing hardcopy documents/artifacts (to include maps and charts of varying sizes and material) for storage in an electronic archive or database.

• Oversees the handling and storage of materials being digitized - often unique, fragile primary source materials following standards and ensures digitized products meet set standards of quality, reliability, and performance.

• Report progress: communicate concerns to manager and provide daily project status updates/reports.

Additional Responsibilities

• Apply knowledge and understanding of quality control processes, standards, and procedures to implement multi-layered quality control methods.

• Troubleshoots and solves problems to achieve highest quality and efficiency.

• Conducts and coordinates computer systems, networks, and equipment maintenance; highly proficient with various maintenance functions on scanners, computer equipment, forklifts, shredders, and cutters. Maintain overall quality control of products, adhering to reliability, performance, and Agency expectations.

• Effectively manage, track and process over 116k map sets, 17k critical agency records, and 6k rolls of imagery.

• Ability to interpret and apply specific policy and guidelines associated with Digitization/scanning operations for scanning and storing information.

• Apply knowledge and understanding of the use, and operation of complex, high speed scanning equipment.

• Shall follow federal guidelines for digitization, the PWS and all priorities set by the agency records management program manager (Customer).

• In-process production quality assurance, quality control finished products, and transfer to record box(es), while maintaining clean safe work areas throughout the workday.

• Performs basic maintenance functions to maintain, configure, and calibrate the equipment, hardware, and software used in the digitization production unit.

• Prepare documents (records) for scanning, remove clips, staples, etc. Reassemble documents.

• Scan documents through equipment and operate scanning equipment in accordance with PWS standards and procedures.

• Check quality of scanned documents and perform image quality adjustment, image clean-up, de-skewing, image removal, etc.

• Ensure final products meet all Agency, and National Archives & Records Administration (NARA) quality standards.

• Add document indexing fields and image information to approved database.

• Compile scanned documents according to procedures outlined by established RM processes and return scanned documents to record boxes and/or tubes.

• Assess documents (records) for scanning quality, ensuring legibility.

• Inspect regulatory quality, and assure smooth functioning of scanning equipment.

• Maintain clean safe work areas throughout the workday.

• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• Bachelors Degree in business related field preferred.

• 2-4 years specialized experience in document control and imaging preferred.

• Information Technology Certification with at least 4 years' experience is preferred.

• Ability to obtain and maintain a Top Secret/SCI government security clearance with polygraph is required.

Knowledge, Skills, and Abilities

• Knowledge of document scanning, data entry, and production.

• Apply knowledge and understanding of quality assurance processes, standards, and procedures.

• Ability to operate digitization equipment and perform repetitive tasks for extended periods of time.

• Experience with scanning unique artifacts of varying sizes, materials, and delicate condition.

• Ability to identify and/or distinguish the differences between specific artifacts or paper quality and to process them appropriately.

• Apply knowledge and understanding of the necessary steps related to the preparation of artifacts before scanning.

• Ability to lift records boxes, bend, reach, push, pull, work in loud noisy conditions, and/or stand for an extended amount of time.

• Knowledgeable use of Office Products and communications tools: MS Office Suite (Word, PowerPoint, Excel, etc.); Cisco Jabber, etc.

• Ability to prepare alphabetical, and/or numerical orders, and correlate orders with RMP accession numbers.

• Exceptional customer service skills.

• Ability to apply basic records management processes and procedures.

• Ability to work with materials that may contain allergens, dust, mildew, or inactive mold when provided with proper safety equipment (masks, gloves, etc.)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee's duties include standing, walking, lifting, and bending for long periods of time. The employee will regularly lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is loud. Proper safety equipment (masks, gloves, etc.) may be required if materials handled contain allergens, dust, mildew, or inactive mold.

What We Offer - for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

ServiceSource is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity and Affirmative Action Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. If accommodation is needed in the application process, arrangements can be made with the local regional office .We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information