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Student Services Specialist (4 positions)- Enrollment Services
Phoenix, AZ
Job Description
Student Services Specialist (4 positions)- Enrollment Services
Job ID: 318698
Location: GateWay Community College
Full/Part Time: Full Time
Regular/Temporary: Regular
Hiring Salary Range
$18.48-$23.12/per hour DOE
Grade
109
Work Schedule
Monday - Friday, 8am - 5pm; some evenings and weekends may be required
Summer Hours: Monday - Thursday, 7am-6pm
Work Calendar
12 Months
Maricopa Summary
Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?
Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?
Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!
About Us
- Many of our campuses have received grant awards through the to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
- Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
- One of the largest community college systems in the country
- 2020 Healthy Arizona Worksites Program recipient
- Named 19th Best Employer for Women by Forbes
- 2019 No. 42 in Arizona's Best Employers
Campus Statement
GateWay Community College is a Hispanic Serving Institution with one of the most diverse student bodies in the Maricopa Community College district. Over 46% of our students indicate Hispanic heritage and better than half of the student population represents more than 40 countries.
GateWay Community College is seeking to attract candidates who want to help us continue building and sustaining an inclusive and equitable working and learning environment for all students, staff, and faculty. GateWay Community College understands that diversity is integral to excellence. We honor diverse experiences and perspectives, strive to create welcoming, inclusive, respectful learning environments, and promote access, opportunity and justice.
We are looking for equity-minded applicants who reflect, and demonstrate sensitivity to and understanding of, the diverse communities and populations that make Arizona a rich and vibrant place to live and work. When you join the team at GateWay, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice built on broad collaboration among faculty, staff, students, and community partners. In deciding whether to apply for a position at GateWay, you are strongly encouraged to consider whether your values align with our Vision, Mission, Goals, and Values.
Benefits
The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.
- 16 paid observed holidays
- ) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
- Paid vacation, sick, and personal time (if applicable)
- Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
- $4,000 Annual professional development growth funding (if applicable)
- Tuition reimbursement for employees and dependents (if applicable)
- Flexible work schedules
- Maricopa Employee Health & Wellness Program:
- Sight-On-Site Eye Care Services
- Diabetes Empowerment Education Program
- Mobile On-site Mammography Screenings
- Employee Assistance Program (EAP)
- Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more
- Pre-Retirement Events
- (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).
- 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)
Job Summary
Are you ready to join our talented, dynamic, student-centered team to make an impact? Are you passionate about student success? We are excited and hiring for three (3) Student Service Specialist roles. The Student Services Specialist position provides one stop student support services for the college in the areas of admissions, records and registration. The person hired for this role will serve a diverse population of students, staff, faculty and community members in all areas of enrollment services. These positions are at two different campuses. Washington Main Campus and the Central City Campus. Location will be based on business needs.
Additional Information
These positions are at two different campuses and location for each position is based on the business needs of the college.
Washington Main Campus (2 positions) Central City Campus (1 position)
108 N. Washington, Phoenix, AZ 85034 1245 E. Buckeye Rd Phoenix, AZ 85034
Essential Functions
40% - Assist credit, non-credit and clock new and continuing students in person, over the phone and via email in all enrollment services functions and processes including but no limited to admissions, placement testing, registration, academic advisement, community education, financial aid; reviews and determines residency; processes lawful presence and ID Authentication documentation, Student ID Card Processing/Tracking and follow up, MEID/password reactivation process, scans and records documents in laserfiche, Ul8 and Special Admissions applications
20% - provides support to call center & serves as primary front counter/welcome desk functions providing high level of customer service and triaging student needs utilizing multiple systems and software programs, Assist all visitors, college employees and students with general questions, directions and events on campus.
15% - Processes and evaluates transcripts, determines equivalencies of transfer credit responds to enrollment verification requests; program plan changes; class permissions; responds to emails and online requests; processes documents/requests using Dynamic Forms
15% - Assists with special enrollment for Dual Enrollment, ACE, Gecko GearUp, Gate Way Early College High School, etc. Answer to incoming calls and chats maintains and updates information in CRM /Customer Relationship
10% - Monitor reports related to enrollment in order to comply with district and government requirements. Other duties as assigned.
Minimum Qualifications
Associate's Degree from a regionally accredited institution, and one year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.
OR
A High School Diploma/GED, and three years full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.
Desired Qualifications
A. Experience working in a One-Stop Enrollment Services and/or Admissions & Records Office
B. One (1) or more years' experience working with software applications such as Peoplesoft (Student Information System), Dynamic Forms, Microsoft Office, Google forms/Google Suite, phone systems, etc.
C. Experience working in a fast-paced, high volume, multi-tasking and team-oriented environment.
D. One (1) or more years' experience providing customer service (i.e. in person, over the phone, text or via email).
E. Experience working with state or federal regulations or policies and procedures as it relates to student services in a higher education setting.
F. Experience working with individuals and/or groups from diverse backgrounds and cultures.
Special Working Conditions
- May be required to travel or be assigned to all GateWay locations
- May require some evenings or weekends
- May require prolonged periods of viewing a computer screen
- May be required to lift or carry up to #25 lbs or more
- MCCCD does not sponsor individuals for any type of work visas
How to Apply
Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application.
Additional materials will not be accepted after the job posting has closed.
Missing materials or incomplete employment history will not be considered.
Please ensure your materials clearly provide the following information.
- Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
- Indicate whether former or current employment is Full-Time or;
- Part-Time employment (must include number of hours worked)
- Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
- Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.
Posting Close Date
Open until filled with first review on July 19, 2023.
Applications received after the review date may not be screened.
EEO, Title IX, & Clery Act
Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.
Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."
The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.
The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.
To apply, visit
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Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
1+ years
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