Customer Success Manager
La Vergne, TN  / Nashville, TN 
Posted 21 days ago
Job Description

This role is posted in anticipation of projected business needs. We are seeking talented Customer Success Managers at varying career levels.

This is a Work from Home position - MUST live within the state of Tennessee and be within a commutable distance to LaVergne, TN.

Position Summary:

The Customer Success Manager (CSM) is responsible for the day-to-day customer support of their accounts in partnership with their outside sales representative. They will take direction from their manager, outside sales rep and VP on how to manage each customer. This role will be supporting many day-to-day tactile tasks that must take place to provide an excellent customer experience. They will also be responsible for relationship management, retaining customers, identifying gaps in service, identifying needs and growing their business in a designated territory. This is a supportive role to outside sales, so coordination with the outside sales rep will be critical.

The CSM is expected to build direct relationships with customers, lead initiatives to grow business, deliver customer-facing communications, be responsible for updating SFDC with customer demographic information, submit price requests, monitor purchases, provide and/or schedule customer training, generate or deliver customer purchase or GPO reports. They will partner with their outside sales counterpart to retain and maximize customer engagement with McKesson and provide an excellent customer experience.

Key Responsibilities:

  • Partner with outside sales to grow and retain business while providing continuous feedback on customer activity and build strategy/plan for each customer

  • Execute campaign sales to grow customer spend with Mckesson

  • Customer Quarterback: handle day-to-day customer needs, ensure customer issues are resolved both promptly and thoroughly, and ensure customer maximizes existing products and services

  • Develop a knowledge base of the marketplace, environment, physician practice dynamics and concerns

  • Participation in training and educational key learning initiatives

Minimum Requirements:

  • 2 years sales and/or account management experience in the healthcare setting, preferably within the pharmaceutical/biotech or healthcare distribution space.

  • Consultative selling experience to the specialty physician market highly preferred.

Critical Skills:

  • Experience in and demonstrated understanding of healthcare and distribution such as GPO, industry trends, EHRs, inventory management technologies, billing and coding, private and public reimbursement models and payer contracting highly desired

  • Experience with pharmaceutical products and buy-and-bill model

  • Microsoft Office programs, especially Excel

  •, CRM, SAP, Tableau software experience helpful

  • Motivation to excel and achieve sales results

  • Team player with strong interpersonal and resource management skills

Additional Knowledge/Skills:

  • Capable of preparing and delivering professional sales presentations to divergent audiences.

  • Ability to identify all decision makers and gain a commitment

  • Demonstrated ability to communicate and develop relationships at all organizational levels.

  • Ability to navigate a matrix organizational structure


  • 4-year degree required or relevant work experience preferably with an emphasis in sales and marketing, business management, or healthcare related field or equivalent experience in a sales position

Our Pay Range for this position:

$20.03/Hour - $33.38/Hour

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That's why we have a Total Rewards package that includes comprehensive benefits to supportphysical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to . Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!

McKesson is an equal opportunity and affirmative action employer - minorities/females/veterans/persons with disabilities.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
2+ years
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