IT Support Engineer
Santa Fe Springs, CA 
Posted 22 days ago
Job Description

McKesson is in the business of better health, and we touch the lives of patients in virtually every aspect of healthcare. We partner with payors, hospitals, physician offices, pharmacies, pharmaceutical companies, and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting. We believe in the importance of strong, vital organizations because we know that patients can only be healthy when our system is healthy.

Every single McKesson employee contributes to our mission-by joining McKesson you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company-and of healthcare. At McKesson, you'll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that's vital to us all.

We understand the importance of a system that works together. Your expertise, drive and passion can help us improve everything we touch, from providers to payors to pharmacies. Join our team of leaders to begin a rewarding career.

Wherever you contribute here at McKesson, you will have the ability to make a real impact in the lives of others.


We are seeking a Warehouse IT Support Engineer to join our team at our Santa Fe Springs, CA distribution center.

Position Description

Responsible for the system administration, technical support, uptime, and continuous improvement of several integrated systems that control and automate that pharmaceutical distribution center fulfillment process. Strong verbal and written communication, demonstrated analytical and technical problem-solving skills, and the ability to work autonomously and in a team environment are essential to be successful in this role. Previous experience being a self-starter and exercising sound judgment in high pressure situations is required.

A typical week is Sunday-Thursday and a typical day starts at 4pm and ends at 1am.

Routine work day consist of system checks, walking, standing, and climbing stairs to perform physical observations of conveyor flow, system monitoring, assigned projects and tasks, support calls, troubleshooting problems, end user engagement, virtual and face-to-face meetings, status updates and individual development.

Travel up to 20 - 25% is required for meetings, training, and projects. Onsite support will be provided to the Santa Fe Springs Distribution Center and remote support will be provided to a global network of distribution centers. Willingness to work flexible shifts and scheduling including nights, weekends, and holidays. Additionally, rotate 24x7 on-call duties with members of team.

Minimum Requirements

Typically has 4+ years relevant experience

Critical Skills

  • Expertise in one or more areas of IT such as Microsoft administration, virtual computing administration, or networking administration
  • Experience with setup and configuration of server and desktop hardware
  • Efficient and effective troubleshooting skills in a high-pressure environment
  • Ability to perform detailed root cause analysis
  • Understanding of networking concepts such as DNS, DHCP, HTTP, OSI Model, TCP/IP protocols and client-server applications
  • Strong troubleshooting skills of integrated multi-tiered systems and applications
  • Solid understanding of relational databases and connectivity protocols
  • Proven skills in PC repair, troubleshooting, deployment, and decommissioning
  • Use of basic tools such as screw drivers, wrenches, ratchets, sockets
  • Lift, unbox, rack servers, mount PCs and peripherals, perform cable management
  • Observation or troubleshooting of devices above ground level from a lift

Additional Skills

  • Excellent written and verbal communication skills in English (in person and via phone/radio) with peers, internal customers, management, contractors and vendors.
  • Microsoft MCSE, Active Directory
  • Advanced virtualization systems administration skills, VCP or equivalent
  • Linux+, Network+, Server+ certification or equivalent
  • PLC Knowledge and support
  • Experience with warehouse control systems, material handling systems, automation systems and equipment
  • Knowledge of cyber security threats, vulnerabilities and mitigation tactics
  • Basic understanding of distribution and fulfillment processes
  • Ability to explain complex IT concepts in simple terms
  • Ability to manage high priority projects
  • Basic knowledge of mechanical and electrical principles
  • Proven ability to work successfully with limited supervision


4-year degree in computer science or related field or equivalent experience

Physical Requirements

Ability to stand/walk for 8-10 hours per day

Benefits & Company Statement

We believe you should be rewarded for the important work you do. For that reason, you'll receive a competitive compensation and benefits package when you join our team.

It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters. Every single McKesson employee contributes to our mission - whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we're helping to ensure that millions of patients get the treatment they need. And by choosing a career with McKesson, you'll join a team of passionate people working together to improve lives and advance healthcare.

At McKesson, we believe we can empower healthcare. And it all starts with you.

Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is an equal opportunity and affirmative action employer - minorities/females/veterans/persons with disabilities.

Agency Statement - No agencies please.


At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That's why we have a Total Rewards package that includes comprehensive benefits to supportphysical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

$99,400 - $165,600

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to . Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
4+ years
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