Intern - Helpdesk Technician
Reston, VA 
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Posted 1 day ago
Job/Internship Description
Intern - Helpdesk Technician
Reston
US

Helpdesk Technician Intern

Join Software AG Now and Work During Fall Semester

$15.00 - Hour

Reston, Virginia

Software AG is looking for a Helpdesk Technician Intern who will assist and learn the day-to-day IT support for employees who work on-site and in remote offices. You will gain hands-on experience with installs, configure and troubleshooting desktop systems, work stations, servers and network issues.

Responsibilities:

  • Daily maintenance of corporate laptops and desktops
    • Build laptps and configure software
  • Provide technical and organizational guidance to members on the Helpdesk Support Team
  • Provide secondary level assistance to help desk related questions
  • Update weekly Excel reports
  • Maintain the user's system environment by working through related helpdesk tickets
    • Learn ur "OTRS" ticketing system
  • Maintain the standard user images and deploying new machines to the user community
    • Install Windws and encrypt laptops
  • Daily operational duties assigned as needed

Requirements:

  • AS/BS Degree in Information Technology or a related field
  • Knowledge of Windows 7/10, Apple OS is a plus
  • Knowledge of helpdesk operations, task-related skills and knowledge of operating systems is a plus
  • Microsoft Office 2010 experience
  • Excellent time management skills and the ability to manage complexities and competing priorities
  • Ability to combine judgment, experience, analytic skills and business knowledge to make sound decisions
  • Strong verbal and written communication skills.

Send Resumes: Fran Gerrard

Human Resources

Software AG

703-390-7428 (o)

IND123


Nearest Major Market: Washington DC

Job Segment: Intern, Technician, Sales Consultant, Information Technology, Entry Level, Technology, Sales, Part Time


Software AG is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration without regard to race, religion, color, national origin, gender, disability, age or protected veteran status

 

Position Summary
Company
Start Date
As soon as possible
Employment Type
Part Time
Period of Employment
Open
Type of Compensation
Paid
College Credits Earned
No
Tuition Assistance
No
Required Student Status
Open
Preferred Majors
Other
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