Overview

To research, analyze, interpret, recommend and enforce Navy Federal policies and practices that ensure compliance with relevant local, state, federal and other regulatory requirements and case law.

Responsibilities

• Researches, analyzes and interprets consumer regulations, laws, industry guidance, opinions and court decisions and provides findings to management
• Reviews member complaints, identify potential regulatory issues and route to appropriate business unit for input
• Documents complaints records in Member Concerns Database
• Prepares responses to regulators, internal and external audits as well as management inquiries
• Functions as a liaison between Compliance and Public Policy and business units
• Advises management on the interpretation of new and pending laws and regulations
• Monitors changes in local, state, federal, and other regulatory requirements
• Prepares and/or revises compliance policies, procedures and documentation
• Drafts enterprise alerts to advise applicable business units of new or changes to existing laws, regulations or industry guidance impacting the financial industry and Navy Federal
• Consults with business units in the review and interpretation of new and pending laws and regulations
• Maintains compliance documents and regulatory rationale for changes
• Formulates policies, procedures and instructions that ensure compliance with local, state, federal and other regulatory requirements
• Ensures communication and implementation of company compliance policies, procedures and instructions
• Conducts risk assessment, draws conclusions, develops solutions and alternatives, and makes recommendations to management
• Develops, monitors and administers compliance activities including systems and/or processes for addressing alleged violations of the compliance program
• Participates in internal and external compliance testing and audits
• Consults with management on the enforcement of the compliance program.
• Develops report models & templates
• Participates in audits
• Conducts internal compliance reviews
• Performs other related duties as assigned

Qualifications

• Ability to research and interpret laws, regulations and industry guidelines
• Demonstrated ability to clearly and effectively communicate complex issues both verbally and in writing
• Effective organizational skills with the ability to multi-task, work independently and as a team member, and exercise independent judgment in establishing priorities
• Proficient with Microsoft products including Word, Excel, PowerPoint, and SharePoint
• Experience using PC applications and internet-based technology to conduct research
• Some project management experience
• Ability to perform with a high level of accuracy and safeguard confidential information

Desired Qualifications

• Experience in legislative staff work
• Extensive compliance analysis experience
• Experience with data visualization tools such as PowerBI
• Experience with CRM and ERP tools such as Microsoft Dynamics
• Internal Navy Federal project portfolio management "PPM" knowledge
• Internal credit union knowledge operation/processes and procedures
• Industry recognized compliance certification such as NAFCU's NCCO
• Bachelor's degree in business or public administration, management, operations analysis, legal studies, or related field or equivalent work experience
• Knowledge of relevant local, state, federal and other regulatory requirements related to the financial services industry and credit unions such as Unfair, Deceptive, Abusive Acts or Practices (UDAAP) standards; Fair Debt Collections Practices Act; Equal Credit Opportunity Act; Truth in Lending Act; Fair Credit Reporting Act; Real Estate Settlement Procedures Act; Telephone Communications Practices Act; Electronic Funds Transfer Act; Expedited Funds Availability Act; Federal Credit Union Act; etc.

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

About Us