Helpdesk Technician Intern

Join Software AG Now and Work During Fall Semester

$15.00 - Hour

Reston, Virginia

Software AG is looking for a Helpdesk Technician Intern who will assist and learn the day-to-day IT support for employees who work on-site and in remote offices. You will gain hands-on experience with installs, configure and troubleshooting desktop systems, work stations, servers and network issues.

Responsibilities:

• Daily maintenance of corporate laptops and desktops
  • Build laptps and configure software
• Provide technical and organizational guidance to members on the Helpdesk Support Team
• Provide secondary level assistance to help desk related questions
• Update weekly Excel reports
• Maintain the user's system environment by working through related helpdesk tickets
  • Learn ur "OTRS" ticketing system
• Maintain the standard user images and deploying new machines to the user community
  • Install Windws and encrypt laptops
• Daily operational duties assigned as needed

Requirements:

• AS/BS Degree in Information Technology or a related field
• Knowledge of Windows 7/10, Apple OS is a plus
• Knowledge of helpdesk operations, task-related skills and knowledge of operating systems is a plus
• Microsoft Office 2010 experience
• Excellent time management skills and the ability to manage complexities and competing priorities
• Ability to combine judgment, experience, analytic skills and business knowledge to make sound decisions
• Strong verbal and written communication skills.

Send Resumes: Fran Gerrard

Human Resources

Software AG

703-390-7428 (o)

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