Location(s): MN - St Paul

Is it time to see how all those college courses translate to the real world? Are you ready to work alongside experienced professionals on real projects and issues? An internship at Xcel Energy will give you practical experience in the energy industry at a company that's committed to excellence, safety and environmental stewardship.

Xcel Energy is looking to fill one Outdoor Lighting Support Intern at our Rice Street, St. Paul location.

Summary

This position will help and assist answering and resolving community inquires by phone and in person; process new business orders, initiate inside sales for Outdoor Lighting, communicate and support other areas of Outdoor Lighting, process contract changes, analyze and correct customer bills generated by the computer, work on specialized projects, provide exceptional customer service, dispatch and scheduling of jobs and knowledge of Microsoft office products, SAP, GIS, GOLD and CRS. Interns will always be under the direction of Outdoor Lighting Support Services Team Lead.

Responsibilities:

• Responsible for analyzing and correcting residential and commercial Outdoor Lighting bills generated by the computer. This person is responsible for the process and billing of Outdoor Lighting accounts.
• Responsible for answering and resolving community inquires by phone and in person. Handle incoming calls concerning streetlight and night watch maintenance; as well as installs and removals for cities, county, and private customers.
• Resolve billing and customer concerns regarding Outdoor Lighting.
• Explain rates, calculate credits and debts. Have the ability to handle difficult customer by phone creating a win/win situation for the community and Outdoor Lighting.
• Provide various correspondences upon request of the community.
• Responsible for analyzing and correcting residential and commercial Outdoor Lighting bills generated by the computer. This person is responsible for the process and billing of Outdoor Lighting accounts.

Minimum Requirements

• Must be pursing an Undergraduate Degree from an accredited university
• Experience with Microsoft Office Suite
• Ability to multi-task, prioritize, and manage time effectively

Preferred Requirements

• Junior or Senior status preferred
• Customer service experience preferred
• Excellent data entry, proofreading, organizational and communication skills
• Candidates able to work full-time in the summer and part-time in the school year preferred.
• Within commuting distance of St. Paul, MN preferred

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As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you're ready to be a part of something big, we invite you to join our team.

Posting Notes: MN - St Paul || MN - St Paul || United States (US) || Operations || 09110:Outdoor Lighting NSPM || Full-Time || Non-Bargaining ||

Requisition Number: 17966

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com